By Céline Brault, Community Manager KPN New Business

By Céline Brault, Community Manager KPN New Business

Cloud communication has changed how companies stay in touch with their customers. Here at KPN, we know a thing or two about telecoms. In fact, our colleagues across KPN have been at the forefront of that revolution.

So we are excited to be partnering with Nexmo, one of the pioneers of cloud communications, to bring their world-leading APIs to our API Marketplace, including:

  • SMS
  • Voice
  • Two-factor authentication
  • Phone number insight

Thanks to Nexmo’s global network, and excellent understanding of local laws and technical requirements, you’ll get unparalleled deliverability and quality that you just won’t find with our communication APIs.

Let’s look at each product in some more detail.

SMS

When was the last time you ignored a text message? If you’re like most people, then maybe you never ignore text messages. According to research reported by Adobe, 98% of text messages are read.

With Nexmo’s SMS API, you can build two-way text messaging right into your applications. Imagine, for example, that you want to entice past customers with a special offer. Sending an SMS using Nexmo’s API means you can tailor each message to the recipient, perhaps including unique voucher codes or suggested purchases, and benefit from the near perfect engagement that SMS offers.

You can also receive and process text messages using inbound numbers available in countries and cities around the world. Perhaps you’re inviting people to participate in a survey or you want to open another customer support channel. With the Nexmo SMS API, inbound SMS are available to you just like any other data type.

Voice

The telephone network used to be all about fixed cables from place to place. Now it’s just another communication channel that you can build into your software.

Imagine being able to connect customers directly from within your app to your contact center or even to other customers. With Nexmo, you can make clumsy voice menus into a thing of the past and connect people directly based on the context of the app they’re using. You might have used something similar in a ride sharing app when you need to help the driver find your location or maybe in your banking app when you needed to query a transaction.

The possibilities are almost endless. With Nexmo’s voice APIs, you can:

  • Make text-to-speech calls programmatically, for announcements, security authentication and more.
  • Automatically provision and route inbound numbers according to whichever internal business needs you have.
  • Enable in-app calling that routes the call according to the context of the app.
  • Connect participants in a two sided market –– such as an auction or ride sharing app –– without having to share their real phone numbers.
  • Whether you’re building a full contact center or looking at using voice here and there in an app, Nexmo’s Voice API make it easy.

Two-factor authentication

It’s not enough to ask your users to log-in using only a username and password. Increasingly, customers –– and industry standards –– demand greater security protections.

Two-factor authentication adds another layer of security and, with Nexmo’s Verify API, you can add two-factor authentication to your log-in process with just a few API calls.

Using the Verify API, you can automatically send a unique code by SMS to your users each time they log-in. Then, during your log-in process you ask the user to enter the same code. If they enter the right code, you have an additional confirmation of their identity.

Number information

How do you know that someone is who they say they are? Surprisingly, telephone numbers can tell you rather more than you might expect.

Using our new Number Insights API you can get a detailed report on any telephone number. Is it a mobile, landline or VOIP? Where is it registered? Who is the carrier? All that and more are available to your apps to verify the identity of people who use your products.

Try it out

Together, Nexmo and KPN bring you decades of telecoms experience, a reliable global network and four intuitive APIs. We’re excited to bring Nexmo to API Marketplace!